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What the Legal Terms Mean for Your Account

Our legal framework sets out how your account is opened, maintained and closed on plus222ph, and how we handle the data attached to it — including payments made via GCash, Maya and InstaPay.

Account eligibility rulesData handling policyCookie and tracking noticeDispute contact pathLocal law compliance
plus222ph What the Legal Terms Mean for Your Account
LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Question

Live Chat Open the chat icon from any page in your account. Our support team handles policy clarification requests, account review queries and data access questions through this channel.
Email Support Send detailed legal or data-related requests to our support address. Include your registered account email so we can verify your identity before sharing account-linked records.
Account Help Centre The Help Centre inside your account dashboard covers common legal questions — including how to request a data copy, update consent settings, or flag a disputed GCash transaction.
HOW WE HANDLE IT

Data, Cookies, Security and Your Account Rights

Data You Can Request

You have the right to request a copy of the personal data we hold on your account. Submit the request through the Help Centre; we verify your identity first, then process the export.

Cookie Controls

We use session cookies to keep you logged in and functional cookies to remember your GCash or Maya preference. Non-essential analytics cookies can be switched off in your browser settings.

Account Security Measures

Your account is protected by OTP verification on login and on withdrawal requests. If we detect a device or location change, an additional confirmation step is triggered before the session continues.

Requesting Changes or Deletion

To update consent or request account deletion, contact us via live chat or email with your registered details. We process deletion requests in line with our data retention obligations under applicable law.

Common Legal Questions About Your Account

These are the policy questions we get asked most often. Each answer reflects how our actual account and data systems work — not generic platform terms.

Account access depends on local law and is available only where it is permitted for eligible players. You must meet the age and residency requirements applicable in your jurisdiction before opening an account.

We collect your account identifier, the payment reference number, transaction amount and timestamp. This data is tied to your account record and kept for the period required by applicable financial regulations.

Yes. Submit a data access request through the Help Centre inside your account dashboard. We verify your identity first, then prepare and deliver the export through your registered contact details.

Contact us via live chat or email with the GCash reference number and the amount. Our team checks the payment log against your account wallet record and responds with the outcome.

After account closure, we retain transaction and identity records for the period required by law, then delete or anonymise them. No marketing use of your data continues after you request account deletion.

We post the revised terms at this URL and update the revision date at the top of the document. Continuing to use your account after the revision date means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.